Support

Do you have any questions? You can find the most frequently asked questions and their answers below. Did we not answer your question? Then please don’t hesitate to get in touch.

smilling support woman

Frequently Asked Questions

Production- and delivery time

The production takes 6-12 working days. When ready, your order will be shipped straight away. How long it will take for you to receive your order depends on the chosen shipment option and location.

Materials and product quality

Woven labels – Woven labels are made of high-quality nylon yarns that do not fade. Our high-quality labels are woven in super high definition, ensuring a soft quality, sharp details and luxurious appearance. Woven labels are hot cut to exact dimensions – this technique seals the labels and prevents fraying. Our labels are OEKO-TEX® certified.

Care labels – The high-quality care labels are printed on 100% polyester satin, durable and made of soft quality. So, a well legible care label, even after many times of washing.

Hang tags – Hang tags are printed in full color on 350 grams (solid) matt paper. Double-sided printing is possible for a complete and luxurious appearance.

Prices

The price depends on the type of product, size and number of colors.

After you selected your product and chose the dimensions, the price of your configuration will be shown. Prices are always excluding shipping costs.

Order proces

The process is simple!

Design your product using our online design tool and check out using the payment method of your choice.

After your order and payment is confirmed, you will receive an email confirmation. Once your order is complete and ready for shipment, you will receive an update which includes your tracking number.

Shipping countries

Basically, we ship orders to any country in the world. Just let us know where your order must be sent to and we will offer the various shipment options. Please note that international orders can be subject to additional costs such as VAT, Sales Tax, and higher shipping costs.

Shipping costs

We try to offer the lowest possible shipping costs but, unfortunately, we have to charge them. However, most of the orders will fit through your letterbox so shipping costs are generally low.

Import duties and taxes

Super Label Store is not responsible for additional costs such as taxes or import duties and charges that are calculated in and outside the EU. These costs must be paid by the customer at all times.

Guarantees and returns

We maintain a money-back policy. What does this mean? In case your labels do not meet your wishes or expectations, you can return them and we offer a full refund. We do apply certain conditions:

    1. Please report the problem within 7 days after receipt of the label(s).
    2. Return the label(s) to the Super Label Store. The costs for the return shipment are at your expense.
    3. We will arrange for a full refund of the paid amount within 7 days after having received the returned labels.

Photo proof note:

When you requested a photo proof and the labels are different from your design, we will reproduce at no extra costs. When you decide you want changes like color, size or logo, there may be additional charges depending on your request. Keep in mind that the turnaround can be longer, depending on how quickly you respond to the photo proof email.
Cancellation and changes

Once your order has been placed it cannot be cancelled or changed because the production process starts immediately.

Secure payments

Of course, the payment system we use is completely secured. Payments are processed by a trustworthy service provider with an excellent reputation. Furthermore, we take great care to safeguard the privacy of our customers: we don’t retain any (financial) details or other sensitive information.

Contact

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