Support

Contact our support team below:

Need help? We’re happy to assist 👋


Use the contact form if you:

✅ Want a free quote
✅ Need design assistance or a quick  mockup
✅ Have questions about our products
✅ Have a question about an order
✅ Want to re-order

Our support team will get back to you within 24 hours (on business days) and help you move forward quickly.

Below you'll find our Frequently Asked Questions (FAQ).

Customer Support:

Who is Superlabelstore.com?

Thanks for asking 😊 Superlabelstore.com provides you with the best custom clothing labels & tags. Advised by product experts, produced with love and dispatched fast by our top logistics team. Nice to meet you!

Password and account details

I forgot my password: Click here to reset your password

Where can I find my order(s)? Click here to view your order(s)

Where can I find my saved designs? Click here to view your saved designs

How can I change my address details? Click here to change your address

 

Order status checker 🚚

Want to know your live order status? Let’s check your order status  here 💁

Products:

Materials and product quality

Woven labels – Woven labels are made of high-quality nylon yarns that do not fade. Our high-quality labels are woven in super high definition, ensuring a soft quality, sharp details and luxurious appearance. Woven labels are hot cut to exact dimensions – this technique seals the labels and prevents fraying. Our labels are produced according to OEKO-TEX® 100 Standard. You can even choose eco-friendly yarn, made of recycled polyethylene terephthalate (PET) from plastic bottles. ♻️ Very sustainable 🌍  Eco-friendly woven labels are soft and are woven in super high-definition quality and are comparable with nylon yarns.


Care labels – The high-quality care labels are printed on 100% polyester satin, durable and made of soft quality. So, a well legible care label, even after many times of washing. We offer 2 common sizes; small (60 x 20 mm) and regular care labels (70 x 30 mm) which can be order in black/white or white/black (diapositive). It’s also possible to upload your logo.


Hang tags – Hang tags are printed in full color on 300 grams (solid) matt paper. Double-sided printing is possible for a complete and luxurious appearance. It’s also possible to order additional cords in the colors, white or black. The cord will be included separately. At the ends of the cord there is a fixing closure. Cords are 17 cm long. 🏷️


Embroidery Patches – Our fully customizable embroidery patches are made on a durable twill base, covered with high-quality polyester embroidery threads. You can also choose neon or lurex yarns to enhance your custom patch design. We offer three embroidery coverage options: 50%, 75%, and 100% embroidery. Additionally, woven patches are available as an alternative.


To start, you can select from a predefined patch shape or create a custom shape in your preferred size. Next, choose your preferred backing and application method, such as sew-on, iron-on, single or double velcro, plastic, adhesive (3M sticker), or keychain. Finally, select your patch border style, such as a merrowed border or a laser-cut border for more complex shapes.


Please note that the turnaround time for your embroidery patch order begins once you approve the digital patch design (which will be sent via email), not when the order is placed. Additional time is needed for tasks such as color selection and machine setup.


Woven labels (custom)

We generally have 2 options to start with woven labels.

    1. Basic woven labels (to start your design from scratch)
    2. Luxury woven labels (when you have a logo)

Common fold options:

    1. Flat/straight cut – Woven labels will be heat cut with straight edges, so they don’t fray. 
    2. Centerfold – A pre-ironed crease line at the center can be made horizontally or vertically. The work area in the design tool is shown excl. seam allowance (0.7 cm).

Common application methods: 

    1. Sew-on – Sewing is a durable method and it will last throughout the lifecycle of the clothing. This option is most often chosen.🪡
    2. Iron-on – These labels require no sewing. They have a backing that allows them to simply be ironed onto an item instead of having to sew it on.🔥
    3. Edge fold – Also called end fold, this option with folded side seam on both ends. 

Please note that shadows and color gradients in woven products will be brought back to one or two colors.

The minimum letter or text width is 1.5 to 2 mm for clear and legible text on woven labels.

Embroidery Patches

Embroidery Patches – Our fully customizable embroidery patches are made on a durable twill base, covered with high-quality polyester embroidery threads. You can also choose neon or lurex yarns to enhance your custom patch design. Up to 9 colors are included in the price; for designs with up to 15 colors, additional charges apply. We offer three embroidery coverage options: 50%, 75%, and 100% embroidery. Additionally, woven patches are available as an alternative.

To start, you can select from a predefined patch shape or create a custom shape in your preferred size. Next, choose your preferred backing and application method, such as sew-on, iron-on, single or double velcro, plastic, adhesive (3M sticker), or keychain. Finally, select your patch border style, such as a merrowed border or a laser-cut border for more complex shapes.

Custom Embroidery Patch Order Process

    1. Design and Place Your Order: Use our online design tool to create your custom embroidery patch. Once you’re satisfied with your design, simply submit your order.

    2. Receive Your Free Digital Proof: Within 1-2 business days of placing your order, you’ll receive a detailed digital proof via email, including colors and design specifications. You can easily approve the proof or request changes through our online portal, which is linked in the email.

    3. Production Begins After Approval: Once you approve the digital proof, we will begin production, starting with tasks such as color selection and machine setup. Please note, the production timeline begins only after you approve the proof, not from the time the order is placed.

    4. Track Your Ship Date: After all approvals, your confirmed ship date will be available in your customer account. You’ll also receive email updates to keep you informed throughout the process.

We are committed to providing a smooth and transparent experience, keeping you informed every step of the way!

The minimum letter or text width is 3.5 to 4 mm for clear and legible text on embroidery patches.


Are the products sustainable and eco-friendly?

All of our products are made of sustainable materials. For our woven labels you can even choose an eco-friendly yarn. ♻️

Eco-friendly yarns are made of recycled polyethylene terephthalate (PET) from plastic bottles. The eco-friendly labels are soft and are woven in super high-definition quality and are comparable with nylon yarns.

All our textile products are produced according to STANDARD 100 by OEKO-TEX®, this is one of the world’s best-known labels for textiles tested for harmful substances. It stands for customer confidence and high product safety. 🌍

Do you offer (organic) cotton labels?

We don’t produce cotton labels because printing doesn’t give us the long lasting quality we stand for as a brand. Woven labels last much longer, don’t fade out and have a soft touching. 

However, we do have woven labels with special eco-friendly recycled yarn 🧶 (made from recycled PET). ♻️ Our eco-friendly labels are soft and are woven in super high-definition quality, comparable with nylon yarns.

All our textile products are produced according to STANDARD 100 by OEKO-TEX®, this is one of the world’s best-known labels for textiles tested for harmful substances. It stands for customer confidence and high product safety. 🌍

You can start designing your eco-friendly labels here ✏️

Can you produce products based on Pantone colors?

Yes we can! Please share the Pantone color codes in the “notes” field in the design tool or in the checkout. This way the Pantone colors will be sent to the workfloor and our staff chooses the best matching yarn colors for your labels. 🎨

In our design tools, we have our pre-selected text colors and background colors, we also added a list of pre-selected icons and fonts. If you need a custom background color or custom text color you can use our color-picking tool in the design tool, it can extract colors from your uploaded files. 
 
If you want to use a custom icon (which we don’t have in our library) you need to implement that in your label design. You can create your label design (in Photoshop, Canva, or another graphic design tool) and upload your complete label design easily by clicking on the “upload your image or logo” button in the design tool. 
Do you produce unique labels (e.g. serials or sizes)?

We can produce serial labels with unique designs, numbers or sizes. 🔢

However, keep in mind we handle a minimum order quantity of 5 pieces for woven labels and 100 pieces for care labels and hang tags. 🏷️

How to Iron-on clothing labels? (Instructions)

How to Iron-on clothing labels – Step-by-step Instructions

Step 1: Remove the backside foil
Step 2: NO STEAM!
Step 3: Set your iron to the hottest setting – NO STEAM!
Step 4. Place the label on a garment in the desired position.
Step 5. Cover the label with a pressing parchment square or a thin dry pressing cloth.
Step 6. FIRMLY press the heated iron on a pressing parchment square or a thin dry pressing cloth for 10-15 seconds.
Step 7. Allow the garment and label to cool to room temperature. Then try to peel the label off with your fingernail. If you can peel it off, your iron is not hot enough. Use another iron or reapply it for 10 -15 seconds.

Applying iron-on labels (Which fabrics are suitable?)

Which fabrics will be suitable for an adhesive label application?

Smooth, flat, and non-porous fabrics are generally suitable for adhesive label applications. Some standard fabrics that work well include:

    • Polyester: Smooth and non-porous, making it ideal for adhesive labels.
    • Nylon: Offers a flat surface that adheres well to adhesive labels.
    • Satin: Smooth and shiny, providing a good surface for adhesive attachment.
    • Synthetic blends: Fabrics like polyester-cotton blends often have smooth surfaces that work well with adhesive labels.
    • Certain coated fabrics: Fabrics with a coating or finish, such as vinyl or polyurethane-coated fabrics, can also be suitable for adhesive labels.

It’s essential to test the adhesive on a small, inconspicuous area of the fabric before applying the label to ensure proper adhesion and compatibility. Additionally, consider the fabric’s intended use and washing instructions to ensure the label remains securely attached over time.

Viscose, or rayon, is a semi-synthetic fiber made from natural materials like wood pulp. While viscose fabrics can be smooth and flat, there may be better choices for adhesive label applications due to their absorbent nature. Viscose fibers absorb moisture, affecting the adhesive’s ability to bond effectively to the fabric.

Avoid textured or very thin fabrics as the adhesive may not hold well.

Placing your order and shipping:

Production- and delivery time - When will I receive my package?

Generally, the production time is 4 – 12 working days. When ready, your order will be shipped straight away. It’s possible that we send your order in multiple packages when you order multiple products.📦

How long it will take to receive your order depends on the chosen shipment option and shipping address (country). 🇺🇸  🇨🇦  🇪🇺  🌎

In 99% of the cases your order will be delivered before or around the estimated delivery date, which you can find in your order confirmation email. 

Want to know your live order status? Let’s check your order status here 💁

Order proces

The process is simple!

Design your product using our online design tool and check out using the payment method of your choice. 💳

After your order and payment is confirmed, you will receive an email confirmation. Once your order is complete and ready for shipment, you will receive an update which includes your tracking number. 🚚

Production process (steps and duration)

Step 1: Our design team checks your design

Step 2: Our factory starts production

Step 3: Quality control checks the products

Step 4: Shipment with track and trace

order-process-superlabelstore

Why does the production take 6-12 working days?


The weaving process is very complex and our labels are produced on very heavy machines. These machines are 15 x 20 ft. The process is similar to producing fabric but then in small fragments 😉 

woven-label-machines-factory-superlabelstore
Prices

The price depends on the type of product, size and number of colors.


After you selected your product and chose the dimensions, the price of your configuration will be shown. Prices are always excluding shipping costs.

Shipping costs

We try to offer the lowest possible shipping costs but, unfortunately, we have to charge them. However, most of the orders will fit through your letterbox so shipping costs are generally low. 📭

Do you offer expedited shipping or expedited production?

We DO offer RUSH orders

Available from 1000+ pieces (per design) for woven labels.
 
Turnaround times:
    • Rush order: 4 – 8 business days + shipping time (depending on your shipping destination)
    • Regular order: 8 – 12 business days + shipping time (depending on your shipping destination)
Be aware that the turnaround time for your order will begin once it enters the “Production status” phase, not when you place the order, you receive an email for this. We require time to produce the labels, similar to weaving custom fabric in the required label size. 
 
The turnaround time does not include shipping time, which typically takes 2-3 business days for most US states, depending on your shipping location. Your estimated delivery date will be displayed during checkout and in your order confirmation email. If we cannot meet the given production time, we will refund your $85.
 
Check your live order status here.
 

We DO offer expedited shipping

US customers can expedite their shipment by UPS Overnight end of day (EOD). This option is available for most US states. You can select this option in the checkout (US only)  🚚 📦 📭

When you prefer expedited shipping from the distribution center to your shipping address. You can select this option during the checkout process. 🛒

Please keep in mind that we cannot guarantee shipping time, since this is an estimate provided by the shipping company, this is beyond our control. 

Check our shipping and production times here. 

International shipments

We created a very efficient production process to finish your products as soon as possible, exceptions will delay the process unnecessary. All products are produced in China and Europe and sent out directly to our distribution centers in the USA, Europe and the pacific region. 🏭

Because of all tensions and harassment around the world (e.g. COVID), international freight is affected as well. Thankfully, our factory isn’t affected and fully operational 😊

However, international freight carriers can experience delays when transporting products from our factory to the distribution centers, this is beyond our control. ✈️

Shipping countries

Basically, we ship orders to any country in the world. Just let us know where your order must be sent to and we will offer the various shipment options. ✈️

Please note that international orders can be subject to additional costs such as VAT, Sales Tax, and higher shipping costs. 🌍

More info: https://superlabelstore.com/shipping-and-production/

Shipping protection

You can add shipping protection at the cart or checkout for a one-time $5 fee to protect your order from damage, loss, or theft while it’s being shipped.

Can I ship to another country?

We can ship to most countries. Just fill in the preferred shipping address (and country) in the checkout and it will show the shipping costs as well. ✈️

Shipping tariffs

Please note: due to tariffs and duties introduced under the Trump administration, there is a small chance of shipping delays. This is beyond our control. Thank you for your understanding.

Import duties, VAT and Sales Taxes

Super Label Store is not responsible for additional costs such as taxes or import duties and charges that are calculated in and outside the EU. These costs must be paid by the customer at all times. 🛃

VAT or Sales Tax will be calculated automatically and depends on your shipping address (country) that you choose.

Guarantees and returns

We maintain a money-back policy for some situations, please check our Refund and Return Policy first: https://superlabelstore.com/refund-and-return-policy/

We do apply certain conditions:

    1. Please report the problem within 7 days after receipt of the label(s).
    2. Return the label(s) to the Super Label Store. The costs for the return shipment are at your expense.
    3. We will arrange for a full refund of the paid amount within 7 days after having received the returned labels.
Photo proof

When you requested a photo proof and the labels are different from your design, we will reproduce at no extra costs. When you decide you want changes like color, size or logo, there may be additional charges depending on your request. Keep in mind that the turnaround can be longer. 📸

Cancellation and changes

Once your order has been placed it cannot be cancelled or changed because the production process starts immediately.🧑🏽‍🏭

Please note that once your order has been placed, it cannot be canceled or modified. The production process begins promptly, leaving no room for changes. Please take this into consideration before placing your order.

Please check our refund and return policy prior to ordering.

Do you offer coupons or discounts?

For everyone who orders the first time at superlabelstore.com, we have a coupon for a 10% discount (minimum order total $80). You can fill in the coupon 10OFF in the checkout and you’ll get a 10% discount on your first order right away. 

All coupons on Superlabelstore.com require a minimum total order value of $80, the purchase price of the selected Superlabelstore.com products is relevant for reaching the minimum order value. Shipping costs shall not be taken into account in this connection.
 
Each customer can only redeem one coupon pertaining to the campaign for each Superlabelstore.com campaign.

Combinations of discount coupons and/or vouchers from different Superlabelstore.com campaigns are not allowed. 

Secure payments

Of course, the payment system we use is completely secured. Payments are processed by a trustworthy service provider with an excellent reputation. Furthermore, we take great care to safeguard the privacy of our customers: we don’t retain any (financial) details or other sensitive information.

Designing your labels + Tips:

Design tool problems or errors

In 98% of the cases the design tool works properly, however sometimes it doesn’t load. 

When the design tool doesn’t load properly, please try a different internet browser like Chrome or Firefox.

Don’t have a design or logo yet? (design tips)

If you don’t have a design or logo yet, you can use our woven label design tool. You can easily design your custom woven label in a few minutes, completely according to your needs. 

It’s possible to customize the woven label by adding your name, brand name, colors or choose from the hundreds of preselected icons.

If you don’t know where to start, please email us with your (brand)name, preferred colors and sizes and we are more than happy to create a mockup for you based on your wishes 😊

How can I make changes to my artwork/logo? (e.g. background removal)

If you have to make changes to your artwork or logo, here is a list of tools you can use: 

Have a question
Do you have any questions? You can find the most frequently asked questions and their answers below. Did we not answer your question? Then please don’t hesitate to get in touch.

Contact our support team

Super Label Store (USA) 🇺🇸

611 Gateway Blvd, Suite 120
South San Francisco
CA 94080
United States

1 (888) 996-7850 (Toll free)
Available Monday – Friday from 9AM-5PM EST
support@superlabelstore.com

 

Head office (EU) 🇪🇺

Eemweg 7
5215 HM ‘s-Hertogenbosch
The Netherlands

 

Super Label Store (UK) 🇬🇧

Unit 1 Orion Close, Mustang Park, Daventry,
Northamptonshire
United Kingdom

 

Super Label Store (AU) 🇦🇺

616 Harris Street
Sydney NSW 2007
Australia